Refund requests are reviewed against the purchased scope, delivery stage, work already completed, and any customer-side delays or missed approvals. Requests should include the order context and the reason the outcome does not match the agreed expectation.

When service work has already begun, refunds may be reduced or declined based on the amount of completed strategy, production, configuration, delivery, or support work already provided. Custom work and consumed operational effort are considered during review.

We aim to review refund requests promptly and communicate the decision with the supporting rationale. Approved refunds are processed using the original payment route wherever possible, subject to payment-provider timing and compliance requirements.